Customer Support
Supporting you is our number one priority. For assistance with curriculum access and hardware or software troubleshooting, please send a description and supporting photos/screenshots to [email protected]. Our core team monitors this email closely, and you will receive timely responses and support from real people. We are here to help resolve issues as efficiently as possible. Some problems may be addressed via video conference, or we may request your hardware be shipped to us for diagnosis and repair.
If you are having trouble accessing our curriculum site or coding application, please reach out to [email protected]. For issues affecting individual students or staff members, providing a list of usernames will help us troubleshoot more effectively. This helps us resolve your request faster. Some common causes include:
- Your student changed their password, and it needs to be reset.
- Your school district uses security filtering and needs to whitelist our websites.
- You are using user credentials from a prior year that no longer work.
We appreciate your partnership and are committed to helping you deliver a smooth and engaging experience for your students.